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Customer Service Specialist Wanted

The Customer Service Specialist is a full-time position that is responsible for taking care of Ordersng’s customer enquires ETC. As a CSS, you will collaborate with a team that strives to grow our sales volume everywhere ordersng products are sold Some of the more frequent tasks you will perform include:

  • Checking list of daily tasks
  • Checking in with store receiver, check-in delivery, obtain signatures, collect proof of delivery (POD)
  • Merchandising cases from the back room to the sales floor, filling display units or shelves with products.
  • Ensuring back-room inventory reaches the sales floor and organizing/maintaining back-room inventory in proper location
  • Ordering, scanning and logging using handheld device

Do you have an infectious personality and a desire to engage in meaningful conversations while helping others? If you answered yes, this might be the perfect role for you!

ordersng is revolutionizing fast-growing fashion store. We are seeking a full-time, motivated Customer Service Representatives to join our award-winning customer service organization.

We are not looking for order-takers or script-readers – we’re searching for those who can engage with our customers and think critically to help the customer find the right option for their shipments, set up their accounts, track down orders and get creative with solutions.

What You’ll Do

  • Engage directly with customers through multiple channels (inbound phone calls, chats, email), who contact us for many topics. This can be problem-solving when something doesn’t go as planned.
  • Research and problem-solve to determine appropriate solutions for customers, think proactively and set follow-ups as needed to ensure contact resolution.
  • Operate with understanding; utilize active listening, patience, empathy, and kindness to customers and Team Members alike.
  • Operate with a willingness to learn. We give feedback, we get feedback, and operate in a culture of being open-minded to grow.
  • Answer high volume of inbound emails, calls and CRM ticket requests
  • Be accountable for emergency requests that can arise 24/7

What You’ll Need

  • 1 year of customer service experience
  • Demonstrate excellent communication skills (written, verbal, and listening)
  • Ability to multi-task (e.g., maintain several live chat conversations while navigating on the computer and taking notes) and perform well in a fast-paced environment
  • Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers
  • Ability to adapt to change with the business needs of the company
  • Flexibility to shift schedule and work overtime as needed by the business unit
  • Must bring proven ability to maintain confidentiality and secure sensitive information
  • As a Customer Service Specialist, you are trusted to represent our values to your colleagues, customers, and the public. You accurately report your time using your company-issued device and you are comfortable working without a manager monitoring your day-to-day activities.
  • Flexibility: you are able to adapt to changing situations, new tasks and priorities as changes occur; you will encounter challenges and resolve them by yourself
  • Customer Focus: when you are in the stores with our customers, you help them find what they need and deliver service that exceed their expectations
  • Attention to Detail: our Customer Service Specialists are meticulous.
  • Communication: you will be working closely with other our team members and it's important to communicate regularly; good communication also includes checking in and out with the line manager
  • Positive Attitude: you will be part of a sales team that relies on one another to build professional relationships and attend to customer needs while following our procedures, work rules and safety policies
  • Tech Savvy: you are very comfortable using multiple technology devices each day to accomplish your goals
  • Conscientious: you are organized, task driven, comfortable following direction and adhering to a specific schedule
  • Initiative: our Customer Service Specialists often describe their routes as "their business." You have a deep understanding of your role within the sales team and you constantly strive to achieve and exceed sales growth targets
  • Superb writing and verbal communication skills.
  • Excellent organizational and multi-tasking abilities.
  • Strong knowledge of Microsoft Office programs.

Job Type - Full-time

Salary :

Entry level - ₦80,000

Experienced - ₦140,000 per month

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